Introduction
Adrian Plumbing and Heating Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
- Contact details (name, address, phone number, email)
- Property information for service delivery
- Payment information
- Booking preferences and service history
- Website usage data through cookies
- Information from our online boiler estimate tool
How We Use Your Information
Essential Service Delivery
- Scheduling appointments
- Providing quotes and estimates
- Delivering plumbing and heating services
- Processing payments
- Sending service reminders
- Managing warranties
Business Operations
- Service improvement
- Staff training
- Legal compliance
- Quality control
- Account management
Data Storage and Security
- Information is stored securely in the UK
- Access is restricted to authorised personnel
- Industry-standard encryption for online transactions
- Regular security reviews and updates
Sharing Your Information
We share information only with:
- Our employed engineers and staff
- Regulated financial processors for payments
- Boiler manufacturers for warranty registration
- Legal authorities when required by law
We never sell your data to third parties.
Cookie Policy
Our website uses cookies to:
- Remember your preferences
- Improve site functionality
- Analyse website traffic
- Enable online booking features
You can manage cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Object to data processing
- Request data portability
- Withdraw consent
Marketing Communications
We only send marketing communications with your explicit consent. You can opt out at any time.
Data Retention
We retain your information for:
- 7 years after your last service for tax purposes
- Duration of warranty periods
- As required by law or regulatory requirements
Changes to Privacy Policy
We may update this policy occasionally. Changes will be posted on our website.
Contact Us
For privacy concerns:
- Email: adi_vulpe@yahoo.com
- Post: 176 Orchard Road, South Ockendon, Essex RM15 6HT
- Phone: 07899728506
Supervisory Authority
You have the right to complain to the Information Commissioner's Office (ICO) about our data processing.
